30‑Day Return Policy

We offer a 30‑day return policy. If a return is not initiated within 30 days of delivery, we cannot provide a return.

Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition as received.
• Your item must be in the original packaging.
• You need to provide a receipt or proof of purchase.

How to Return an Item

Contact our customer service team at info@packwith.co.uk with your order number and reason for the return. We will provide a return authorization and instructions on sending the item back to us.

Return Shipping

Once authorized, send the item to the address provided. You are responsible for return shipping costs. Shipping costs are non‑refundable.

Refunds

Once we receive your returned item and inspect it, we will notify you of your refund status. If approved, a refund will be issued to your original payment method. The time it takes to appear may vary by card issuer.

Non‑Refundable Items

• Custom or personalized products
• Items purchased on sale

Exchanges

If you need to exchange an item for a different one, please contact us. Exchanges are subject to product availability and approval.

Wrong or Damaged Goods

If you received the wrong item or your item was damaged during delivery, contact us immediately. We will arrange a replacement or full refund at no additional cost.

Contact Us

Email: info@packwith.co.uk
Phone: +44 (0)161 511 9211