Delivery and Returns

Free shipping for orders over £20

Shipping Charges Based of Weight

Shipping Options

Delivery Services

We use Royal Mail, APC, InXpress and Yodel for delivering our parcels. All our items will be shipped tracked and the tracking number will be uploaded to the order information.

Free Standard Delivery for orders over £20

We offer free delivery for all purchases over 20 pounds through our website for a limited period as part of promotion. Please read the delivery details carefully below before ordering as we cannot be responsible for errors or non-deliveries as a result of customer errors.

Addresses

Please note we will ship to the delivery address given and, in most cases, we recommend that this is a business address or home address. We CANNOT deliver to P. O. Box addresses. On non-timed deliveries our couriers will attempt delivery between the hours of 8am and 6.00pm on Monday to Friday to the address provided (unless you have opted for the Saturday or timed delivery service at the applicable cost). If the address you’ve given is a residential address then our couriers may attempt to deliver up to 8pm in the evening (this is at their discretion, it cannot be requested).

We supply our goods throughout the United Kingdom and Northern Ireland. When going through the ordering process you will be asked to select your country/location. The free delivery is for orders within Mainland UK. Deliveries that are not considered United Kingdom Mainland will incur a surcharge (i.e. Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Man for example). When checking out the relevant delivery charges will appear.

Tailored Delivery Solutions:

Tailoring our delivery services to the unique characteristics of your parcel, we ensure secure and efficient delivery. For urgent needs or specific cases requiring palletised delivery for larger or heavier items, please contact us. If goods are sent by pallet, while the driver is not obligated to assist with unloading, a polite request is often met with cooperation.

For urgent deliveries or further inquiries, feel free to reach out to us.

Delivery Time:

Thank you for shopping with Packwith. To ensure a seamless shopping experience, please review the following delivery details:

For non-personalised items:

• Standard Shipping: Orders will be processed within 1-2 business days and shipped via our standard shipping service.
• Expedited Shipping (Next Day Delivery): If you place your order before 12 pm and choose Next Day Delivery at checkout, your order will be processed and shipped on the same day. We offer expedited shipping options through APC overnight or DHL, both available for an additional fee.

For personalised items:

• Standard Shipping: Personalised orders will be processed within 2-3 business days and shipped via our standard shipping service.
• Expedited Shipping (Next Day Delivery): Orders with personalisation will be processed the next day to ensure careful customisation. Your personalised order will then be sent using our APC overnight or DHL service, depending on your preference. The Next Day Delivery option comes with an additional fee, and you can select your preferred courier during checkout.

If you have any questions or concerns, our customer service team is here to assist you. Feel free to contact us with your tracking number for further assistance. 

Thank you for choosing Packwith.

 Note:

1.  The delivery time for our standard carriers is 3 to 5 working days.
2. Next Day delivery is not available to certain postcodes, for example, Northern Ireland, the Scottish Highlands, and Islands.
3. If the parcel is returned to us due to an incorrect address or any other delivery issue from the customer's side, re-routing a delivery will incur a small charge.
4. Please note that we don’t make money on the delivery; therefore, the delivery cost will be passed on to the customer.

In unlikely circumstances we may run out of stock. In those cases, we will notify through email or telephone. If you are unable to wait for the order, we will offer a full refund.

Whilst we make every effort to deliver the goods within the estimated delivery time which we quote, we will not be held responsible for any loss caused to you by non-delivery. Therefore, please provide enough lead-time when placing an order from packwith as we cannot be held responsible for disappointment resulting from the delivery time. 

Damaged Goods

When your delivery arrives please check it carefully, ensure that the item hasn’t been opened or tampered with. If there are any issues, please contact us immediately to get it sorted. If we were not notified within 3 days of delivery, we cannot provide a replacement for any damaged goods later.

In the extremely unlikely event that not all items of your order are received by you, you must inform packwith.co.uk within 48 hours of receipt of the goods, via e-mail to  info@packwith.co.uk or via the call back service. Unfortunately, we cannot accept claims after that time. 

Any query regarding non-delivery must be made in writing to:

Address: Sara DM Enterprises Ltd, 4, Mossgrove Road, WA15 6LF UK England.

Phone: + 0044-(0)01615119211

Hours: Monday - Friday from 8am to 6pm.